"Houston, we've had a problem." These famous five words were radioed back to the Mission Control Centre on 13 th April 1970 from Jack Swigert, who found himself 200,000 miles away in a spacecraft that had just blown its oxygen tank. What followed over the next 87 hours wasn't a Hollywood moment of sudden brilliance. It was the most intense clarification conversation in human history - a masterclass in how listening builds understanding when lives depend on it. Here's wha